DONATION REFUND POLICY
GRAPES ( Global Relief Activities of Poor & Ecumenical Society ) has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent.GRAPES expects that all donors will exercise due care and diligence while making donations. GRAPES also recognizes that a donation may be made erroneously or donors may change their mind. GRAPES will examine request for refund of donation and endeavor to make the refund. GRAPES may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.
GRAPES is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.
If you would like your donation to be refunded, you must request GRAPES in writing or by email for a refund at the following address:
- Global Relief Activities of Poor & Ecumenical Society (GRAPES)
- Door No :4-136, Avulavaripalem, Somarajupalli (post),
- Landmark (Near Pakala Railway Gate)
- Singarayakonda (mandal) Prakasam (district),
- Andhra Pradesh Pin Code– 523101. South India
Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach GRAPES office within 7 (Seven) days from the date on which you made the donation i.e.:
The date on which you Made the donation online, electronically or through other means, OR
The date on which you Handed over the cheque / demand draft to GRAPES or someone authorised by GRAPES for this purpose, OR
The date on which you Despatched the cheque / demand draft to GRAPES by other means.
The refund process may take time 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.